ABOUT PANAMA CITY SYMPHONY:
The Panama City Symphony is committed to presenting excellent live symphonic music, engaging and educating audiences of all ages. With an annual audience of over 8,000 people, the orchestra presents a season comprising 8 symphonic concerts, 10 chamber concerts, multiple fundraising and special events, and offers 6 distinct music education programs serving over 3,000 students. Collaborating with international guest artists and area musicians, the orchestra enhances the cultural impact of the arts within a sustainable financial structure. In the 2025-2026 season, PCS will celebrate its 30th anniversary, continuing to produce concerts, intimate ensemble performances, fundraising galas, events, and a variety of music education and outreach programs, all aimed at enriching the community’s cultural landscape. The PCS not only provides a rich, cultural experience but also serves as a cornerstone for artistic opportunities in Northwest Florida.
CENTRAL ROLE OF PATRON SERVICES ASSOCIATE
Panama City Symphony (PCS) seeks a Patron Services Associate (PSA) to deliver top-tier, personalized service to our loyal patrons. This role includes ticket sales, responding to program inquiries, and ensuring a welcoming patron experience. The PSA will work with limited supervision at the PCS office and events, maintaining a 20-hour weekly schedule with adjustments for evening and weekend commitments.
PATRON SERVICES ASSOCIATE: ESSENTIAL SKILLS
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- Exceptional judgment and problem-solving abilities
- Proven ability to effectively manage multiple tasks
- Demonstrated composure under pressure, particularly in a fast-paced environment
- Professional, helpful, and empathetic demeanor
- Strong appreciation for the performing arts
- Excellent time management and organizational skills
- Exceptional self-management skills and can work independently with minimal direct supervision
- Demonstrated ability to take initiative with a proactive mindset, seeing to improve efficiency and the patron experience
- A driven and passionate team player who works with purpose and openly communicates.
PATRON SERVICES ASSOCIATE: KEY RESPONSIBILITIES
- Patron Communication & Customer Service:
- Respond to all patron inquiries promptly and professionally via phone, text, and email.
- Provide exceptional customer service in all interactions, ensuring a positive patron experience.
- Assist patrons with ticket purchases, subscriptions, and exchanges through various channels (in-person, phone, email, online).
- Serve as the primary phone contact during office hours and at events.
- Build and maintain strong patron relationships.
- Ticketing & Database Management:
- Manage the PCS Season Subscription Spreadsheet.
- Utilize the PCS ticketing database (likely Eventbrite) effectively:
- Create and manage events.
- Manage seating charts.
- Process transactions.
- Maintain accurate patron information.
- Transfer patron information regularly to Constant Contact for marketing and communication.
- Administrative & Operational Support:
- Provide general operational and administrative support as needed.
- Organize and manage PCS files on Google Workspace.
- Assist with the management of Zeffy, the PCS online fundraising platform.
- Prepare documents for meetings.
- Create QR codes for events and programs.
- Set up Zoom links for Board of Directors meetings.
- Maintain effective communication with the Board of Directors as requested.
- Maintain thorough knowledge of PCS programming, performances, and educational programs.
- Team Collaboration & Positive Environment:
- Collaborate effectively with team members, directors, and other key contacts.
- Contribute to a positive and productive PCS environment.
- Adaptability & Other Duties:
- Perform other duties as assigned.
- Adapt to evolving organizational needs and changes in responsibilities.
PATRON SERVICES ASSOCIATE: REQUIREMENTS
- Experience & Skills:
- Customer Service: Minimum 2 years of experience in ticket office or direct customer service roles.
- Communication: Excellent verbal and written communication skills.
- Computer Proficiency:
- Proficient with Microsoft Office Suite (Word, Excel, etc.)
- Proficient with Google Workspace (Gmail, Docs, Sheets, etc.)
- Ability to effectively use and troubleshoot Apple/Mac computers.
- Organizational Skills: Strong attention to detail and excellent organizational abilities.
- Problem Solving: Self-starter with proven ability to be creative, flexible, resourceful, and solve problems efficiently.
- Availability & Physical Requirements:
- Hours: Approximately 20 hours per week.
- Schedule: Mandatory weekend and evening availability for on-site support at concerts and events.
- Physical Demands:
- Ability to sit for extended periods (up to 4 hours) and stand for up to 1 hour.
- Ability to lift and carry up to 35 pounds unassisted.
- Comfortable working at a computer workstation for extended periods.
- Other Requirements:
- Transportation: Valid driver’s license and ability to use personal vehicle for errands (proof of auto insurance required).
- Professionalism: Positive and professional demeanor in face-to-face customer interactions.
PREFERRED QUALIFICATIONS (APPLICANTS WITH THE FOLLOWING WILL BE GIVEN PREFERENCE):
Technical Skills & Software Experience:
- Proven proficiency with Eventbrite or similar CRM/Ticketing Platform
- Prior experience with Constant Contact
- Microsoft Excel Certifications and/or proven proficiency in maximizing use of Excel
- Google Workspace Administrator Certification and/or proven proficiency in maximizing use of Google Workspace
Knowledge & Passion:
- Arts/Theater/Symphonic Music Knowledge
- A passion for and knowledge of symphonic music, coupled with a strong desire to share this appreciation with others
Panama City Symphony provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PATRON SERVICES ASSOCIATE (Part-Time) COMPENSATION
$16/hour, 20 hours per week
PATRON SERVICES ASSOCIATE: HOW TO APPLY
Send cover letter and resume to president@panamacitysymphony.org . In subject line use: “Application for Patron Services Associate – [Your Name]”
APPLICATION CLOSURE
The review of applications will begin immediately and continue until the position is filled.
